Returns & Exchanges
DeMellier offers a 30-day return policy for all unworn and pristine leather goods, ensuring your complete satisfaction with our handcrafted designs. Please ensure all original tags and protective packaging are intact to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the item in its original dust bag and branded box, ensuring it is securely packed inside the shipping carton to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via the portal and affix it clearly to the outside of your package, removing any previous delivery labels.
Drop Off and Track
Hand your parcel to the designated courier service and retain your proof of postage; your refund will be processed within 5-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing